Frequently Asked Questions (FAQ)

Last Updated: 11 August 2026

Welcome to clicknbuy, operated by TRENDTROVE CART LTD.

Below you will find answers to common questions about our products, orders, payments, shipping, returns, refunds, and customer support.

1. What is clicknbuy?

clicknbuy is an online retail store operated by TRENDTROVE CART LTD, a private company limited by shares registered in England and Wales.

We provide customers with a convenient online shopping experience, clear product information, secure checkout, and reliable UK delivery.

2. Where is clicknbuy based?

clicknbuy is operated by:

TRENDTROVE CART LTD
Private company limited by shares
Registered in England and Wales

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ
United Kingdom

Business Information: 46900

3. Where do you deliver?

We currently deliver to customers in the United Kingdom only.

We do not currently offer international shipping outside the UK.

4. How much does delivery cost?

We offer free standard delivery within the United Kingdom.

Standard delivery cost: £0.00

There is currently no minimum order value required for standard free UK delivery.

5. How long does delivery take?

Orders are normally dispatched the same or next working day.

After dispatch, standard delivery normally takes approximately 3–5 working days.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

6. When will my order be dispatched?

Orders are normally processed and dispatched the same or next working day after the order is successfully placed.

Orders placed on weekends or UK public holidays may be processed on the next working day.

7. Will I receive tracking information?

Where tracking is available for your order, tracking information may be provided after your order has been dispatched.

If you have a question about your tracking information, please contact our customer service team.

8. Can I change my delivery address after ordering?

If you need to change your delivery address, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched. Once an order has been dispatched, we may not be able to change the delivery address.

Email: clicknbuy0011@gmail.com
Phone: +44 7512 440660

9. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments are processed through the secure payment services available through our Shopify store.

10. Is my payment information secure?

We use secure payment processing through the payment providers available through our Shopify store.

We do not intentionally store complete payment card details on our own systems.

Customers should never send complete payment card details or passwords to us by email or telephone.

11. Can I cancel my order?

If you want to cancel an order, please contact us as soon as possible.

For eligible online purchases, statutory cancellation rights may apply. Please see our Return & Refund Policy for information about cancellation periods and procedures.

12. What is your return policy?

Eligible purchases can generally be returned within 14 days of receiving the goods, subject to the conditions and statutory rights described in our Return & Refund Policy.

Customers should contact us before sending an item back so that we can provide the appropriate return instructions.

13. Who pays for return shipping?

For a change-of-mind return, the customer is generally responsible for the direct cost of returning the product, unless otherwise stated or required by law.

If an item is faulty, damaged, incorrectly supplied, or does not conform to your legal rights, please contact us before returning it.

Please see our Return & Refund Policy for complete details.

14. How long does a refund take?

Once an eligible return has been received and processed, the applicable refund will be issued in accordance with our Return & Refund Policy and applicable consumer law.

Refunds are normally made to the original payment method.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

15. What if I receive a damaged or faulty product?

If your product arrives damaged, faulty, defective, incorrect, or significantly different from its description, please contact us as soon as possible.

Email: clicknbuy0011@gmail.com
Phone: +44 7512 440660

Please provide your order number and photographs of the product or packaging where appropriate.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

16. What if I receive the wrong product?

If you receive an incorrect product, please contact us as soon as possible.

Please provide your order number and details of the product you received. Photographs may also be requested to help us investigate the issue.

We will review the issue and arrange an appropriate solution.

17. What if my order has not arrived?

If your order has not arrived within the estimated delivery period, please contact us.

We will review the order and, where appropriate, investigate the delivery with the relevant delivery provider.

Email: clicknbuy0011@gmail.com
Phone: +44 7512 440660

18. Do you offer international shipping?

No. We currently ship to the United Kingdom only.

International shipping is not currently available.

19. How can I contact clicknbuy?

You can contact us using the following details:

Email: clicknbuy0011@gmail.com

Phone: +44 7512 440660

For order-related enquiries, please include your order number whenever possible.

20. What information should I provide when contacting customer service?

For an existing order, please provide:

• Your full name

• Order number

• Email address used for the order

• Details of your question or issue

• Photographs where relevant, such as for damaged or faulty products

This helps us identify your order and assist you more efficiently.

21. What are your customer service hours?

You can contact us by email or telephone using the contact details provided on our website.

We aim to respond to customer enquiries as soon as reasonably possible.

22. Where can I find your policies?

Our policies are available through the website footer and relevant pages.

You can review:

• Shipping Policy — delivery destinations, shipping costs, dispatch and delivery times

• Return & Refund Policy — returns, cancellations and refunds

• Privacy Policy — how personal information is collected and used

• Terms & Conditions — terms governing use of our website and purchases

• Contact Us — business and customer service information

23. What is your legal company name?

The legal company operating clicknbuy is:

TRENDTROVE CART LTD

The company is a private company limited by shares registered in England and Wales.

24. What is your registered business address?

Our registered office is:

TRENDTROVE CART LTD
71-75 Shelton Street
London
England
WC2H 9JQ
United Kingdom

25. How can I contact you about a complaint?

If you have a complaint regarding a product, order, delivery, payment, return, refund, or our service, please contact us.

Email: clicknbuy0011@gmail.com
Phone: +44 7512 440660

Please provide your order number and a clear description of the issue so that we can investigate it.

26. Contact Information

clicknbuy
Operated by: TRENDTROVE CART LTD

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ
United Kingdom

Email: clicknbuy0011@gmail.com
Phone: +44 7512 440660

We appreciate your interest in clicknbuy and are here to assist with your questions.