Refund policy

Return & Refund Policy

Last Updated: 11 August 2026

At clicknbuy, operated by TRENDTROVE CART LTD, we want our customers to have a clear and straightforward shopping experience. If you are not completely satisfied with your purchase, you may be able to return your item and receive a refund in accordance with this Return & Refund Policy and your statutory consumer rights.

1. Business Information

Company Name: TRENDTROVE CART LTD
Company Type: Private company limited by shares
Registered in: England and Wales
Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ
United Kingdom

Company Number / SIC Information: 46900
Trading Name: clicknbuy
Email: clicknbuy0011@gmail.com
Telephone: +44 7512 440660

2. Return Period

We accept eligible returns within 14 days of the date you receive your order.

If you change your mind about your purchase, you may notify us within 14 days of receiving the goods. After notifying us, you should send the goods back within 14 days.

This does not affect your statutory rights regarding faulty, damaged, incorrectly supplied, or misdescribed products.

3. How to Request a Return

To request a return, please contact us before sending your item back.

You can contact us by:

Email: clicknbuy0011@gmail.com
Telephone: +44 7512 440660

When contacting us, please provide:

  • Your full name

  • Order number

  • Product name

  • Reason for the return, if applicable

  • Photos of the product if it is damaged, defective, or incorrect

We will provide you with the return instructions and return address where applicable.

Please do not send a return to our registered office unless we specifically instruct you to do so.

4. Return Conditions

To qualify for a change-of-mind return, the product should be returned:

  • Within the applicable 14-day return period

  • In its original condition

  • With the original packaging and accessories where reasonably possible

  • Without unnecessary damage or use

  • With proof of purchase or the relevant order information

Customers may reasonably inspect an item to determine its nature, characteristics, and functionality.

If an item has been handled beyond what is reasonably necessary for inspection and its value has been reduced as a result, we may make a reasonable deduction from the refund where permitted by law.

5. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the direct cost of returning the product to us, unless we have stated otherwise.

For products that are:

  • Faulty

  • Damaged on arrival

  • Incorrectly supplied

  • Not as described

please contact us before returning the item. Where the law requires us to cover the return cost, we will do so.

There is no restocking fee for eligible returns.

6. Faulty, Damaged or Incorrect Products

If you receive an item that is faulty, damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible.

Please email:

clicknbuy0011@gmail.com

Include your order number and, where appropriate, photographs showing the issue.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Your statutory consumer rights are not affected by this policy.

7. Refunds

Once an eligible returned item has been received and checked, we will process the applicable refund.

For statutory cancellations, refunds will normally be issued within 14 days of the applicable legal deadline, including when we receive the returned goods or appropriate evidence that they have been sent back.

Refunds will normally be made to the original payment method used to place the order.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

8. Delivery Charges on Refunds

If you cancel your order under your statutory cancellation rights, we will refund the cost of the standard delivery option originally paid.

If you selected a more expensive delivery service, we are not required to refund the additional amount above the least expensive standard delivery option available.

Return postage costs for change-of-mind returns remain the customer's responsibility unless otherwise stated or required by law.

9. Items Excluded From Change-of-Mind Returns

Certain products may not be eligible for cancellation where a legal exception applies.

Examples may include:

  • Products made to the customer's specifications or clearly personalised

  • Products that cannot be returned for legal or health and safety reasons where an applicable exception applies

  • Other products specifically excluded by applicable consumer law

Any applicable exclusion will be communicated to the customer before or at the time of purchase.

This does not affect your rights if a product is faulty, defective, incorrectly supplied, or not as described.

10. Exchanges

We do not guarantee exchanges for change-of-mind returns.

If you would like a different product, variation, or item, you may return the original eligible product and place a new order.

For faulty, damaged, or incorrectly supplied products, please contact us so that we can arrange an appropriate remedy.

11. Refunds for Returned Items

Returned products will be inspected after they are received.

Where a refund is due, the refund amount will normally cover the eligible purchase price and applicable standard delivery charge in accordance with your statutory rights.

We may make a reasonable deduction where permitted by law if the returned product has been handled beyond what is reasonably necessary to inspect it and this has reduced its value.

We will not charge a separate restocking fee.

12. Late or Missing Refunds

If you have been notified that your refund has been processed but the money has not yet appeared in your account, please:

  1. Check your bank or payment provider.

  2. Allow the normal processing time for your payment method.

  3. Contact us if the refund is still not showing.

For assistance, contact:

Email: clicknbuy0011@gmail.com
Telephone: +44 7512 440660

Please provide your order number when contacting us about a refund.

13. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

Email: clicknbuy0011@gmail.com
Telephone: +44 7512 440660

We will make reasonable efforts to cancel the order before dispatch.

If the order has already been dispatched, you may need to follow the normal return procedure described in this policy.

14. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot legally be limited or excluded.

Customers in the UK continue to have their statutory rights in relation to faulty, defective, misdescribed, or incorrectly supplied goods.

Where statutory rights provide a customer with a remedy, those rights will continue to apply.

15. Contact Us

If you have any questions regarding returns, refunds, cancellations, damaged products, or faulty products, please contact us.

clicknbuy
Operated by: TRENDTROVE CART LTD

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ
United Kingdom

Email: clicknbuy0011@gmail.com
Phone: +44 7512 440660

We aim to respond to customer enquiries as soon as reasonably possible.