Privacy policy

Privacy Policy

Last Updated: 11 August 2026

At clicknbuy, operated by TRENDTROVE CART LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit or purchase from our website, how we use it, who we may share it with, how we protect it, and the rights you have regarding your personal information.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Legal Company Name: TRENDTROVE CART LTD
Company Type: Private company limited by shares
Registered in: England and Wales
Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ
United Kingdom

Company / Business Information: 46900
Trading Name: clicknbuy

Email: clicknbuy0011@gmail.com
Telephone: +44 7512 440660

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect information such as:

Personal and Contact Information

Full name
Billing address
Delivery address
Email address
Telephone number
Account information, where applicable

Order Information

When you purchase from us, we may collect:

Products purchased
Order number
Order value
Delivery information
Billing information
Payment status
Return and refund information
Customer service communications

Payment Information

Payments are processed through secure payment providers available through our Shopify store.

We do not normally have access to or store your complete payment card number or payment security information. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Referring website
Approximate location information derived from technical data
Date and time of website visits
Website interaction information

3. How We Collect Your Information

We may collect personal information when you:

Visit our website
Create or use an account
Place an order
Subscribe to marketing communications
Contact our customer service team
Submit a contact form
Request a return or refund
Participate in promotions or other activities on our website
Interact with our website through cookies and similar technologies

We may also receive certain information automatically from Shopify and other service providers that help us operate our website.

4. How We Use Your Information

We use personal information only where there is a legitimate reason to do so.

We may use your information to:

Process and fulfil your orders
Process payments
Arrange delivery
Provide customer support
Respond to questions and enquiries
Process returns, refunds and exchanges
Manage customer accounts
Send order confirmations and service-related communications
Prevent fraud and protect our website
Maintain website security
Improve our products, services and website
Analyse website performance and customer interactions
Send marketing communications where you have provided the required consent or where otherwise permitted by applicable law
Comply with legal and regulatory obligations
Resolve disputes and enforce our terms and policies

5. Lawful Bases for Processing

Where applicable under UK data protection law, we process personal information using one or more of the following lawful bases:

Contract

We may process your information when it is necessary to provide products or services you have purchased, process your order, arrange delivery, or provide customer support.

Legal Obligation

We may process information when necessary to comply with legal, accounting, tax, regulatory or other legal requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, such as improving our website, preventing fraud, maintaining security, managing customer relationships and operating our business, provided that these interests do not override your rights.

Consent

Where required by law, we will ask for your consent before processing personal information for certain purposes, such as particular marketing communications or non-essential cookies.

You may withdraw consent where processing is based on consent.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business and provide our services.

These may include:

Shopify and services supporting our online store
Payment processors and payment service providers
Delivery and shipping providers
Customer service providers
Website hosting and technology providers
Analytics providers
Marketing and advertising service providers
Fraud prevention and security providers
Professional advisers where necessary
Government, regulatory or law enforcement authorities where legally required

These service providers may only process information as necessary to provide their services or fulfil applicable legal requirements.

7. Shopify

Our online store is operated using Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide services to customers.

Information submitted through our website may therefore be processed by Shopify and its relevant service providers in accordance with applicable privacy requirements.

8. Google Services and Advertising

We may use Google services, including analytics, advertising or measurement tools, to understand website performance and promote our products.

Where these services are used, information may be processed in accordance with the relevant Google service's privacy policies and applicable data protection requirements.

We will not knowingly provide Google or other advertising platforms with information that they are not permitted to receive.

Where consent is legally required for cookies or similar technologies, we will request the appropriate consent.

Google's services may use cookies, identifiers and similar technologies to measure website activity, advertising performance and other interactions.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites operate correctly and remember information about your visit.

We may use cookies for purposes including:

Keeping the website functioning
Remembering shopping cart information
Maintaining customer sessions
Improving website performance
Understanding how visitors use our website
Measuring advertising performance
Providing relevant marketing where permitted
Preventing fraud and improving security

Some cookies are essential for the website to function and cannot be disabled through certain cookie controls.

Where required by law, we will ask for consent before using non-essential cookies or similar technologies.

You can also manage cookies through your browser settings and, where available, our website's cookie preferences.

10. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about products, offers, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

We will respect applicable consent and marketing requirements.

Transactional and service-related communications, such as order confirmations, delivery updates and refund information, may still be sent when necessary to provide the service you requested.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

Our online store uses security measures provided by Shopify and relevant payment providers.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

12. Payment Security

Payments made through our website are processed through secure payment providers.

We do not intentionally store complete payment card details on our own systems.

Customers should never send complete card numbers, passwords or other sensitive payment information to us by email.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on the type of information and why we collected it.

For example, order and transaction information may need to be retained for accounting, tax, legal and business record-keeping purposes.

Customer service communications may be retained for as long as reasonably necessary to resolve enquiries, manage disputes and maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

14. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

This may include using appropriate contractual safeguards or relying on an adequacy decision or another lawful transfer mechanism where applicable.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to request restriction of processing
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
The right to object to direct marketing

These rights are subject to applicable legal conditions and exceptions.

If you would like to exercise a data protection right, contact us using the details below.

16. How to Make a Privacy Request

To make a request regarding your personal information, contact:

Email: clicknbuy0011@gmail.com
Telephone: +44 7512 440660

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing access to or making changes to personal information.

17. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children for the purpose of making purchases or creating customer accounts.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The latest version will be published on this page with an updated "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.